Schneider crafts health plan with little disruption and a lot of sensitivity

Lee, Karen
September 2004
Employee Benefit News;9/15/2004, Vol. 18 Issue 12, p28
This article focuses on efforts of Michele Schneider, senior manager of U.S. health and welfare benefits for Avon Products Inc. to increase the company's business. Schneider started work at Avon in August 2000, she has managed to reduce medical inflation among the company's 7,000 active employees to only 5.6%, almost 10 percentage points below the industry trend. Schneider has had equal success with Avon's retiree medical plans, with inflation dipping to similar numbers. Avon, says Schneider, is "relationship-driven," relationships between employee and company, employee and family, employee and sales representative, who is an independent contractor who does not work directly for Avon.


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