E-Mails Falling on Some Banks' Deaf Ears

September 2004
Bank Technology News;Sep2004, Vol. 17 Issue 9, p18
Trade Publication
Focuses on the report of the Customer Respect Group regarding the failure of U. S. financial institutions to respond to all customer request sent through electronic mails. Percentage of the surveyed firms that responded to on-line inquiry; Index used by the group to help companies improve their customer service; Survey conducted by the group on the financial institution's privacy policy.


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