TITLE

E-Mails Falling on Some Banks' Deaf Ears

PUB. DATE
September 2004
SOURCE
Bank Technology News;Sep2004, Vol. 17 Issue 9, p18
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Focuses on the report of the Customer Respect Group regarding the failure of U. S. financial institutions to respond to all customer request sent through electronic mails. Percentage of the surveyed firms that responded to on-line inquiry; Index used by the group to help companies improve their customer service; Survey conducted by the group on the financial institution's privacy policy.
ACCESSION #
14527708

 

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