'Charley' Lessons Pay Dividends

Haugsted, Linda
September 2004
Multichannel News;9/13/2004, Vol. 25 Issue 37, p4
Reports on the impact of hurricane Frances on cable television operators in Florida in September 2004. Tactic adopted by Adelphia Communications Corp. to mitigate the impact of the hurricane on its call center operations; Extent of damage sustained by Bright House Networks; Number of Comcast Corp. customers affected by the natural disaster.


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