When basic education and work don't add up
- Increase Profits by $300. Epperson, Steve // Ward's Dealer Business;Jun2004, Vol. 38 Issue 6, p42
The salesperson brings his deal to the sales desk and the manager says, "Let's check his temperature, and if he blows up we'll peel him off of the ceiling." The chances are that someone in your store has had a similar conversation with a salesperson today. In many stores, they are negotiating...
- Boots U. Dutter, Greg // Footwear Plus;Aug2010, p64
The article talks about a two-and-a-half-day course being offered by Rocky Brands University (RBU) to retailers. The course focuses on training the supervisor who will be responsible for floor selling and for training sales staff. The first day consists of a history lesson and a tour of the...
- ASK A SHOP CLERK. Penny, Denise // New York;5/16/2005, Vol. 38 Issue 17, p54
Interviews Joseph A. Diorio, a shop clerk at Home Depot in New York City. Use of mirrors and bright colors, accent trimming and area rugs to make the store appear spacious; Employment of a cuer to guide customers through the store; Fees charged for delivery.
- RETAIL MANAGER. // Techniques: Connecting Education & Careers;Oct2015, Vol. 90 Issue 7, p58
The article focuses on retail managers. It states that retail managers work in stores that sell clothing, cosmetics, electronics and books, retail sales employees will advance to management positions through on-the-job experience and seniority. According to a study careers in the retail industry...
- Consequences of Role Conflict and Ambiguity Experienced by Retail Salespeople. Dubinsky, Alan J.; Mattson, Bruce E. // Journal of Retailing;Winter79, Vol. 55 Issue 4, p70
Retail salespeople have long been regarded as "order-fillers." That is, it has been assumed that the nature of their job does not require extensive sales effort to make a sale. Past research, however, suggests that retail salespeople are an important element in the retailer's marketing-service...
- Toward Staffing Optimality in Retail Selling. Vonriesen, R. Dale // Journal of Retailing;Winter73/74, Vol. 49 Issue 4, p37
When the number of customers present in a retail system exceeds the number of sales personnel assigned to the system, congestion is likely to develop. This customer congestion can seriously restrict sales opportunity in stores selling shopping goods and utilizing open display. Moreover, there...
- Quantitative Determination of Manpower Requirements in Variable Activities. Paul, Robert J.; Bell, Robert W. // Journal of Retailing;Summer67, Vol. 43 Issue 2, p21
Field studies of manpower utilization in large midwestern retail department stores reveal considerable overstaffing of sales floor personnel. A basic problem appeared to be the lack of suitable performance evaluation standards. The sales transaction in a retail store is an example of the...
- DSN CHARTS: Retail Employment. // Discount Store News;8/9/99, Vol. 38 Issue 15, p4
Presents a chart of employee distribution in the retail trade in the United States as of August 1999.
- What's Really Remarkable About REX-Winning Women? // Drug Store News;10/19/98, Vol. 20 Issue 17, p8
Opinion. Comments on the 1998 Retail Excellence Awards given by the periodical `Drug Store News' to honor retailers in the United States. Awardees; Significance of the award; Recognition of the efforts of women in the retail industry.