TITLE

LoL stops cancellation fees after OFT steps in

PUB. DATE
August 2004
SOURCE
Cabinet Maker;8/27/2004, Issue 5403, p3
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Reports on the decision of Land of Leather (LoL) to stop charging customers at least a quarter of the value of their order if they cancel because the British Office of Fair Trading considered the retailer's terms and conditions unfair. Policy of LoL for order cancellations; Reasons behind the agency's intervention in the company's policy.
ACCESSION #
14352872

 

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