TITLE

Take It to the Next Level

AUTHOR(S)
Cook, Nancy
PUB. DATE
September 2004
SOURCE
Marketing Health Services;Fall2004, Vol. 24 Issue 3, p48
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
This article explains how multiple survey instruments can enhance patient satisfaction. The author advocates the use of other survey tools, aside from just traditional patient satisfaction surveys, to gage patient satisfaction. Employee satisfaction surveys, physician surveys, and community assessment can provide a more holistic and comprehensive picture of how healthcare facilities are serving their customers. Discussion of facility design and its impact on patient satisfaction is also noted.
ACCESSION #
14331021

 

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