Take It to the Next Level

Cook, Nancy
September 2004
Marketing Health Services;Fall2004, Vol. 24 Issue 3, p48
Academic Journal
This article explains how multiple survey instruments can enhance patient satisfaction. The author advocates the use of other survey tools, aside from just traditional patient satisfaction surveys, to gage patient satisfaction. Employee satisfaction surveys, physician surveys, and community assessment can provide a more holistic and comprehensive picture of how healthcare facilities are serving their customers. Discussion of facility design and its impact on patient satisfaction is also noted.


Related Articles

  • HIV-1 subtype dynamics over 10 years in a rural Ugandan cohort. Yirrell, David L.; Kaleebu, Pontiano; Morgan, Dilys; Hutchinson, Sharon; Whitworth, James A. // International Journal of STD & AIDS;Feb2004, Vol. 15 Issue 2, p103 

    Our objective was to monitor changes in the subtypes of HIV-1 infecting a rural Ugandan cohort where the spread of HIV-1 is by unprotected heterosexual contact and subtypes A and D predominate. Should one subtype be better able to spread we would anticipate a rise in incidence of one subtype at...

  • Canvassing the Canadian complaints landscape.  // CMAJ: Canadian Medical Association Journal;1/1/2008, Vol. 178 Issue 1, p14 

    The article surveys the patient complain process in Canada. It was found out that there is a complex array of procedures in submitting complaints against physicians as well as in the public reporting of the findings of medical personnel investigations throughout the country. It is widely...

  • Time Does Not Heal All Wounds. Bendall-Lyon, Dawn; Powers, Thomas L.; Swan, John E. // Marketing Health Services;Fall2001, Vol. 21 Issue 3, p10 

    Tracking patient satisfaction over time is an effective way to learn about patient perceptions and can also help draw attention to service areas that need improvement. This research compared patient satisfaction levels immediately following hospital discharge and then again two years later. Both...

  • SATISFACTION DRIVERS - DERIVED IMPORTANCE.  // Ontario Dentist;Dec2015, Vol. 92 Issue 10, p14 

    Several statistics are presented related to patient satisfaction including dental care quality , being skillful, and friendliness.

  • Canadian Dental Relief International in Thailand. Humeres, Ramon // Ontario Dentist;Dec2015, Vol. 92 Issue 10, p16 

    Several statistics are presented related to patient satisfaction including dental care quality , being skillful, and friendliness.

  • EMPOWERING PATIENTS THROUGH SERVICE DESIGN. STEINKE, CLAUDIA // Academy of Management Annual Meeting Proceedings;2009, Vol. 2009 Issue 1, p1 

    This paper presents an overview of the patient perspective of service in emergency rooms (ERs). Using a modified version of the Service Profit Chain this paper explores outcomes of service in terms of service quality, patient with service and patient empowerment. This study also explores the...

  • Perceptions of Health Insurance, Expectancies and Patient Satisfaction. Adame, Bradley; Averbeck, Joshua // Conference Papers -- National Communication Association;2009, p1 

    Fundamental to health delivery interaction is the patient-physician relationship. An ecological model of health care articulates a number of variables that interact to influence both the interaction and its outcomes. The present research seeks to test the model and add nuance to the literature...

  • Barriers to Participation in a Patient Satisfaction Survey: Who Are We Missing? Gayet-Ageron, Angèle; Agoritsas, Thomas; Schiesari, Laura; Kolly, Véronique; Perneger, Thomas V. // PLoS ONE;2011, Vol. 6 Issue 10, p1 

    Background: A common weakness of patient satisfaction surveys is a suboptimal participation rate. Some patients may be unable to participate, because of language barriers, physical limitations, or mental problems. As the role of these barriers is poorly understood, we aimed to identify patient...

  • Patient Satisfaction: DrScore's Three Simple Solutions for Improving Customer Service.  // Biomedical Market Newsletter;4/30/2011, p768 

    The article offers tips from DrScore.com for physicians on how to improve customer service and satisfaction. It advises physicians to look into their operations and find out if patients are being schedule close together to avoid patients from waiting too long. It suggests physicians to spend...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics