TITLE

Editor's Eye

PUB. DATE
August 2004
SOURCE
Convenience Store News;8/23/2004, Vol. 40 Issue 11, p8
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
A Hess Mart on Richmond Terrace in Staten Island, New York, looked humble from the outside, but inside, it was neat and orderly. A United Dairy Farmer store in suburban Cincinnati gets a "full cup" for customer service from one CSNews editor who stopped in to buy a couple of 12-packs of Bud. At the counter, the clerk advised him that the cooler was just stocked that morning, but the beers in the back cooler should be colder. Kudos to an Atlanta, Georgia-area Racetrac store on Delk Road just off 1-75. The store associate greeted all shoppers with a cheerful hello as they entered.
ACCESSION #
14230307

 

Related Articles

  • What Did I Do? Ramaswami, Rama // Multichannel Merchant (Penton Media, Inc.);O&F 2006 Buyer's Guide, Vol. 2, p4 

    Provides some strategies for improving customer service in retail stores in the U.S. Association between customer satisfaction and retail success; Attitudes of retailers towards customer service; Suggestions for improving customer service in retail stores.

  • Editor's Eye.  // Convenience Store News;11/15/2005, Vol. 41 Issue 14, p12 

    This article focuses on the treatment of customers at conveniences stores in the Northeastern and the Southwestern region of the U.S. The number of convenience stores in the Southwestern region, are offering walk-in beer coolers. Large selections of imports and domestics, in all kinds of package...

  • How To Sustain A Customer Service Strategy. McKenna, Terry // National Petroleum News;Mar2006, Vol. 98 Issue 3, p16 

    The article focuses on sustaining a customer service strategy in convenience stores. It is important for the customer to receive a positive and memorable buying experience. A customer service infrastructure includes systems, processes, policies and procedures that facilitate and support a...

  • Going Far in Fargo. King, W.B. // Convenience Store News;5/9/2005, Vol. 41 Issue 6, p80 

    This article focuses on how at Stamart stores, establishing a consistent look is a priority. Today's customers continue to seek out shopping experiences that offer innovative design and impeccable service and West Fargo-based Stamart travel centers and convenience stores has been working hard to...

  • Customer Service As A Point Of Differentiation. Vass, Kathy // Textile World;Mar/Apr2006, Vol. 156 Issue 2, p24 

    The article emphasizes the importance of customer service. It claims that customer service can be a powerful marketing tool and a true point of differentiation in today's business environment. Various definitions for customer service are given. The article also comments on a segment on NBC's...

  • Pensioners demand service.  // Cabinet Maker;6/24/2005, Issue 5444, p3 

    Reports that independent furniture retailers in Great Britain could boost sales in the next few years, but only if they maintain their reputation for customer service. Total potential sales; Report from Verdict Research; Pensioners looking to enjoy themselves and spend.

  • Delivering Customer Value Based on Service Process: The Example of Tesco.com. Yan Ma; Jianxun Ding; Wenxia Hong // International Business Research;Apr2010, Vol. 3 Issue 2, p131 

    A number of researches of customer value start in recent years, and the concept of customer value is increasingly used in management and marketing lately. Customer value is considered central to acquire competitive advantage and long-term success of the company. There are comparatively less...

  • Creating a culture of service excellence. Valas, Elly // NSGA Retail Focus;May/Jun2007, Vol. 60 Issue 3, p12 

    The author focuses on customer service in retail trade. The author discusses ways to provide excellent customer service, such as making customers the top priority in a business, looking at a business from a customer-centered perspective, and making a customer's shopping experience easy. The...

  • Unhappy returns. MCMILLAN, CHERYL // Smart Business Cleveland;Apr2014, Vol. 25 Issue 8, p18 

    The author discusses customer service processes through a personal experience. She suggests that there will always be one customer having a problem no matter how well the products and services are. She provides an overview of her experience with customer service and describes the results by...

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics