Davey, Brian
August 2004
Fire Chief;Aug2004, Vol. 48 Issue 8, p58
Trade Publication
Reports on the use of the Baldrige Criteria for Performance Excellence, component of the Baldrige National Quality Program managed by the National Institute of Standards and Technology to improve organizational performance of fire departments. Systematic and integrated approach to the management; Analysis of data and information to support key organization process; Factors influencing the success in fire departments similar to business enterprises.


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