Don't come to blows . .

Baum, Stephanie
August 2004
Cabinet Maker;8/13/2004, Issue 5401, p18
Trade Publication
Focuses on the concept of complaint management in a furniture store setting. Accounts on the matter of furniture delivery; Comparison between the level of animosity and the placement of guilt; Effect of having an angry customer in a store on the retail environment. INSET: Consumers' rights.


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