TITLE

Don't come to blows . .

AUTHOR(S)
Baum, Stephanie
PUB. DATE
August 2004
SOURCE
Cabinet Maker;8/13/2004, Issue 5401, p18
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Focuses on the concept of complaint management in a furniture store setting. Accounts on the matter of furniture delivery; Comparison between the level of animosity and the placement of guilt; Effect of having an angry customer in a store on the retail environment. INSET: Consumers' rights.
ACCESSION #
14180832

 

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