Don't come to blows . .
- KPMG faces violence at Courts. Nixon, Alice // Accountancy;Jan2005, Vol. 135 Issue 1337, p12
Reports on the reaction of the customers of furniture retailer Courts to the loss of their deposits on pre-ordered goods as of January 2005. Damages caused by the customers to the properties of the store; Number of Courts stores to be sold by the Big Four firm; Factors which contributed to the...
- What's a Hootnanny? Carson, A. C.; Ribowsky, George L.; Leavitt, J. R.; Hamilton III, William S.; Benedict, A. S.; Geil, R. A. // Saturday Evening Post;4/12/1958, Vol. 230 Issue 41, p4
Presents several letters to the editor in response to the article "I Want My Money Back," by Roul Tunley in the March 8, 1958 issue.
- REFLECTIONS ON INSPECTIONS. // Cabinet Maker;6/29/2012, Issue 5794, p16
The article looks at how the Service Technicians warehouse inspections of the Furniture Industry Research Association (FIRA) deal with fault assessments in Great Britain. The service works closely with retailers to identify potential problems before products reach the stores. FIRA estimates that...
- Is this Big Brother? Gay, Alison // Cabinet Maker;8/22/2003, Issue 5352, p3
Comments on the business strategies of Italian furniture stores in Great Britain. Comparison between the British and Italian stores; Consumer behavior in the country; Praise for the Italian stores.
- The Hidden Agenda of Consumer Complaining. Day, Ralph L.; Grabicke, Klaus; Schaetzle, Thomas; Staubach, Fritz // Journal of Retailing;Fall81, Vol. 57 Issue 3, p86
Since a large majority of dissatisfied consumers never communicate with the store or manufacturer, complaint statistics grossly understate the frequency of dissatisfaction. The typical dissatisfied consumer engages in a variety of activities that are detrimental to retailers, but that never come...
- Cosmopolitan under wraps in Giant stores. // Contemporary Sexuality;Apr2001, Vol. 35 Issue 4, p8
It is informed that Giant Food Inc. has instituted a policy to cover up cosmo covers after receiving complaints from customers. The above mentioned step was taken as the customers found the headlines to be too sexy. Calling the grocery chain a "family-oriented business," a Giant spokesman said...
- Customer Complaint and Salesperson Response: The Effect of the Communication Source. Krapfel Jr., Robert E. // Journal of Retailing;Summer88, Vol. 64 Issue 2, p128
This article focuses on the influence of customer characteristics on the willingness of retail salespeople to comply with a customer complaint. One current view of persuasion theory suggests that a salesperson who is highly involved with a customer complaint will be influenced most by the...
- Retailers need to jump on complaints. Pamben, Deven // Cabinet Maker;9/29/2006, Issue 5507, p3
The article reports on the reprimand of the British Furniture Confederation towards furniture retailers for failing to act quickly and appropriately on the complaints of consumers in Great Britain. It was revealed that 6.79 percent of consumers complain to Consumer Direct about furniture. The...
- Is there cause for complaint? // Cabinet Maker;4/2/2004, Issue 5382, p3
Explores the level of complaints about poor quality goods or services in the furniture industry in Great Britain. Problems with retailers and manufacturers; Weaknesses in handling complaints and quality control checks; Consumer complaint figures from the Office of Fair Trading.