Understanding IT

August 2004
Management Services;Aug2004, Vol. 48 Issue 8, p29
Academic Journal
Hewlett-Packard has created a portfolio focused on four core solution areas: Business Management, Information Technology Service Management, Application Management and Infrastructure Management. This software gives management services types business-level insight across their information technology operations, enabling them to dynamically link business and information technology for real-time management of business, information technology service application and infrastructure delivery. The solutions are designed to address the challenges faced when trying to minimize the complexity, cost and time associated with managing heterogeneous information technology environments, while at the same time understanding the effect, in business terms, that information technology system health has on the bottom lines. OpenView Business Process Insight is the industry's first software to monitor the health of business processes and express the impact of information technology in business terms. OpenView Route Analytics Management System is the first software to understand real-time network behaviour without polling, allowing failures to be identified and fixed up to 80 percent faster. The company claims it is the industry's first software to monitor business processes and their relationships to the applications, and information technology resources on which they depend. They say that it can provide the monetary value of a failed network or slow e-commerce response time, based on current financial data provided by the line of business. The software communicates better data in business terms and allocates priority of information technology issues ranked by the order of their impact on business processes.


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