TITLE

Web Telephony: It's What's Next

AUTHOR(S)
Bayerl, Jeanne
PUB. DATE
August 2004
SOURCE
Business Communications Review;Aug2004, Vol. 34 Issue 8, p63
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
IP telephony is a great way for branch office and remote employees to become integrally connected to the main sites, and for remote employees to increase productivity by having access to enterprise-class communications capabilities. And there is a lot of potential for the current generation of IP phones to play specific roles in the enterprise for example, building-monitoring applications running on the phone at the guard's desk, or productivity enhancing tools on a high-impact executive's phone. But most enterprises are coming to the conclusion that the return on investment is not there, outside of greenfield situations, to put an IP telephone on every desk. For general office employees that spend most of their time interacting with business applications on their PCs, the basic $100 to $200 IP phone is not offering a lot at this point over the current legacy phone on their desk. So that's where Web telephony comes in. Whereas IP telephony was based on IP networking standards to enable a convergence of voice with the IP infrastructure, Web telephony is based on Web standards to enable a convergence of voice with Web-based applications.
ACCESSION #
14091113

 

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