TITLE

Live up to expectations or deal with the complaints

PUB. DATE
July 2004
SOURCE
Cabinet Maker;7/30/2004, Issue 5399, p6
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Comments on the customer expectations from furniture retailers in Great Britain. Complaints of customers on the quality of products and services; Importance for the sales staff to know their products; Complaint rates of stores.
ACCESSION #
14042910

 

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