Live up to expectations or deal with the complaints
- Views. Morgan, Michael // Cabinet Maker;7/14/2006, Issue 5496, p9
The article presents the author's views on consumer complaints pertaining to the furniture industry and trade. Home maintenance, home improvements and furniture are three most complained about goods. The government scrutiny of Great Britain is already focusing on the furniture sector. With time,...
- Know your product and keep complaints at bay. de Melim, Richard // Cabinet Maker;6/1/2007, Issue 5540, p9
The author reflects on the consumer complaints against upholstery sector of the furniture industry in Great Britain. According to the author, it is easy to make a case for blame with all parties involved. But, the author points out that retailers are most likely to be confronted with consumer's...
- Your questions answered. // Cabinet Maker;03/23/2001, Issue 5230, p6
Answers queries about particular problems of furniture retailers in Great Britain. Consumer complaints; Contract terms and conditions.
- REFLECTIONS ON INSPECTIONS. // Cabinet Maker;6/29/2012, Issue 5794, p16
The article looks at how the Service Technicians warehouse inspections of the Furniture Industry Research Association (FIRA) deal with fault assessments in Great Britain. The service works closely with retailers to identify potential problems before products reach the stores. FIRA estimates that...
- BAH HUMBUG. // Cabinet Maker;12/9/2011, Issue 5767, p20
The article outlines the significance of handling customer complaints effectively during the Christmas season in Great Britain. A study conducted by the Institute of Customer Service which revealed that a complaint handled and resolved at the first point of contact costs 2.50 pounds to five...
- Sellers beware. Morgan, Michael // Cabinet Maker;8/5/2005, Issue 5450, p19
Provides tips for sellers on how to deal with consumer complaints. Satisfactory quality of a product; Rights of the shoppers; Importance of communication to reduce complaints.
- Knowledge gap. // Cabinet Maker;4/6/2007, Issue 5532, p12
The article reports on the impact of furniture complaints to the retailers in Great Britain's furniture industry. Data show that customer complaints in upholstery reached 64.5 percent of the total number received. This was followed by cabinet furniture at 26.18 percent and beds at 9.32 percent....
- Upholstery still tops the complaints league. // Cabinet Maker;2/1/2008, Issue 5573, p3
The article reports on the number of complaints received by the furniture industry in Great Britain in 2007. According to Consumer Direct Inc., fabric upholstery continues to receive more complaints than any other furniture. The said upholstery obtained 14,024 claims, which represents a 3.51%...
- Is there cause for complaint? // Cabinet Maker;4/2/2004, Issue 5382, p3
Explores the level of complaints about poor quality goods or services in the furniture industry in Great Britain. Problems with retailers and manufacturers; Weaknesses in handling complaints and quality control checks; Consumer complaint figures from the Office of Fair Trading.