IBM: Big Mac turns down Big Blue in BPO

March 2004
MarketWatch: Technology;March 2004, Vol. 3 Issue 3, p14
Market Research Report
Reports on the reluctance of McDonald's Corp. to take advantage of the attempt of IBM Global Services to extend its outsourcing service beyond its clients' IT infrastructure. View of Jerry Calabrese, head of the shared services unit of McDonald's, regarding the matter; Number of major F&A outsourcing contracts IBM Global Services has over the past seven years, according to Everest Group Ltd.; Problem of some of the large IT services companies are having in attracting major BPO clients.


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