TITLE

Making it stick: Sustaining your Improvements

AUTHOR(S)
Wood, Nigel
PUB. DATE
July 2004
SOURCE
Management Services;Jul2004, Vol. 48 Issue 7, p20
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
This article examines some of the approaches to be adopted to sustain improvements in supply chains and production system performance. Lesson one about sustainability is that it is not about techniques, it is about people. People bring about change, they are changed and they react to change, both positively and negatively. Key to ensuring involvement is a clear understanding as to why the improvement is being undertaken, what it involves, when it is happening and how the results will be measured. All of this can be achieved by using policy deployment. This requires an organization to set focused targets, or key performance indicators. Local key performance indicators would be set in the language of those involved and should measure things on which they can have direct impact. Management must support the policy deployment process by engaging in the concept of Management by Walking About. This involves the regular and active discussion with team on improvement activities being undertaken, the issues involved and actions being taken. There should be a formal way of documenting ideas. Care should be taken to ensure that operators make decision in a team about the way they work. Time must be dedicated to housekeeping or improvement activity every day. INSET: Lean Glossary (Part 6).
ACCESSION #
13854475

 

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