Managing Internet Surfing is not plain sailing Croner survey reveals

July 2004
Management Services;Jul2004, Vol. 48 Issue 7, p8
Academic Journal
This article discusses the results of a survey conducted by Croner, which found that British employers could be losing money by not monitoring employees' use of the Internet at work. Fifteen percent of human resource professionals polled by Croner say they do not have an Internet policy, while 38 percent who do have a policy say they do not strictly enforce it and merely trust employees to abide to its guidelines. Only four in ten say they strictly monitor their Internet policy and take disciplinary action against employees who break the rules, while only 5 percent do not currently have access to the Internet. According to Richard Smith of Croner, Internet access is commonplace in workplaces and has become an essential part of the work culture. However, it offers a host of distractions, from Internet banking and buying the weekly groceries, to catching up on gossip or planning a holiday--not to mention the temptation of popular sites such as Hotmail, eBay and Amazon. Smith is advising employers to take a realistic approach to Internet policies, rather than completely banning all Web sites that are unrelated to work. Some employers allow access to certain restricted sites, such as banks and supermarkets, over a specified lunch period, while others choose to monitor employees' surfing behavior via their information technology department.


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