Software Helps Cox Spot PC Problems

Stump, Matt
July 2004
Multichannel News;7/19/2004, Vol. 25 Issue 29, p46
Reports on the deal between SupportSoft Inc. and Cox Communications Inc. for the latter to use Voice Assist software to help serve cable-modem customers. Features and capabilities of the software; Benefits of the adoption of the software for broadband subscribers of Cox; Comment of Keith Lindsay, director of Internet support applications at Cox, on the significance of the software to the company.


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