North-east council staff to study ECDL

Lloyd, Tom
July 2004
IT Training;Jul/Aug2004, p6
Trade Publication
East Linden District Council is putting all of its 600 employees through the European Computer Driving Licence (ECDL) qualification to support attempts to put more of the services it offers to residents online. The Northumberland, England council recently became an accredited ECDL test centre, and began a pilot for 25 staff last month. Central government has produced targets for councils to move towards online service delivery — or e-government. "E-government is about linking our customers to the authority and making sure they can get all the information they need via the Internet," said Richard Linder, IT trainer at the council. East Linden is training staff in a variety of ways. It runs one-day, instructor-led sessions covering single modules of the ECDL, and also has e-learning content supplied and hosted by company named Spring IT Training. The council has set aside two hours a week for employee e-learning, and has introduced quiet study areas for this purpose. As well as training its staff the council is looking to expand the scheme to its 60 elected members and to parish clerks.


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