D.C. Suburb Eyes Standards for HSI

Hausted, Linda
July 2004
Multichannel News;7/12/2004, Vol. 25 Issue 28, p12
Reports that Montgomery County, Maryland, a suburb of Washington, D.C., is considering a customer service standards on behalf of cable-modem customers for high-speed Internet service. Ruling of the 9th U.S. Court of appeals on the use of high-speed Internet; Issues addressed by the proposed customer service standards; Policies included in the customer service standards proposal.


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