You didn't underperform, you overexpected

Katz, Deena
December 1998
National Underwriter / Life & Health Financial Services;12/7/98, Vol. 102 Issue 49, p12
Advises financial service providers on how to manage clients' expectations. Understanding of the difficulties of communicating risks to clients; Accomplishment of the clients' financial decision-making; Definition of risk by volatility or variance.


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