Viens, Carolyn; Chatterjee, Amitava
July 2004
Hospitality Upgrade;Summer2004, p148
Trade Publication
Focuses on the evolution of technology in the hospitality industry that advocates a centrally or regionally provisioned architecture to develop an above-property view of strategic property and guest-specific applications. Key challenges to hoteliers including commoditization, distribution, owner/franchisee relations and front line demands; Need for hotels to respond to changing consumer dynamics by emphasizing niche products and services.


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