Ivey, Elizabeth L.
July 2004
Hospitality Upgrade;Summer2004, p54
Trade Publication
Focuses on the benefits of instant messaging (IM) for the hospitality industry. Provision of a real-time experience that can enhance timely communications internally and externally; Importance of IM as the single fastest growing form of Internet protocol communication; Reduction of meeting costs by connecting geographically dispersed employees for low-cost, instant interactions.


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