Not-So-Basic Training

Francella, Barbara Grondin
June 2004
Convenience Store News;6/14/2004, Vol. 40 Issue 8, p60
Trade Publication
Reshaping the store manager's role, 7-Eleven Inc., has revamped its training program, better identifying and developing folks with people skills and aligning their preparation with upper management's long-term vision. In what may be the convenience industry's most intense, thorough manager-training program, candidates are triple-certified as they make their way along 7-Eleven's new Career Path program, which helps store employees at every level better understand their roles and stresses career development. Before manager trainees are allowed to lead a store, they complete 16 to 24 weeks of computer-based, classroom and real-world training and assessments.


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