TITLE

The Battle For The Enterprise Collaboration Desktop

AUTHOR(S)
Davis, Andrew W.
PUB. DATE
June 2004
SOURCE
Business Communications Review;Jun2004, Vol. 34 Issue 6, p10
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The days when audio, video and data traveled on separate networks like ISDN, Ethernet, to separate devices, are fast drawing to a close. The industry has moved toward converged networks, where the concept is to move all media over Internet Protocol (IP), but the destination is communications convergence and applications convergence. Research believes that these three camps: IP-telephony, enterprise software and integrated collaboration environments, based on communications convergence, will be the main competitors vying to win the desktop, to bring integrated audio, video and Web collaboration products and services to enterprise workers. IP-telephony will be strong in call centers and with enterprises that have made a commitment to mobile worker support, as well as in "greenfield" install infrastructure. Applications convergence will appeal to organizations using mission-critical enterprise software and to smaller organizations that use this software on a hosted basis. Integrated collaboration environments are portals that integrate voice, video and data communications into a unified rich media communications and collaboration environment.
ACCESSION #
13409061

 

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