The Half-full Cup

June 2004
Business Communications Review;Jun2004, Vol. 34 Issue 6, p2
Trade Publication
It may be premature to declare 2004 to be the "turnaround" year, but the telecommunication industry certainly appears to be in much better shape than any June in the previous three years. We're hearing reports of spending upticks from both enterprises and service providers, the vendors are slowing reopening the spigot of advertising dollars and more people and exhibitors are coming to industry trade shows and conferences. On the enterprise side, the primary action continues to center around wireless, security and convergence/Internet-telephony, three technologies that, increasingly, are no longer being viewed in a vacuum. They're inter-related, in the sense that security underlies both of the other two, and wireless voice capability is becoming as desirable as wireless data. But even more importantly, particularly in regard to convergence/Internet-telephony, as challenging as the migration is from a pure networking standpoint, the tie into new applications is being viewed as increasingly crucial. Fortunately, there appears to be some good news on the horizon. Software vendors-Oracle, Lotus, Microsoft, SAP, etc.--no longer view desktop collaboration as some futures or adjunct capability, but are building the capability directly into their higher-level products.


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