2 million hours wasted each week

April 2004
Management Services;Apr2004, Vol. 48 Issue 4, p3
Academic Journal
This article focuses on research published by the Chartered Management Institute on the impact of travel disruption on working hours and labor productivity in Great Britain. With London's Congestion charge having celebrated its first anniversary, managers across the country were asked to give their views about travel disruption. While almost half of respondents working across Great Britain travel 10 miles or less to work each day, it takes the majority of managers more than half an hour to do this journey. The impact of these delays is being keenly felt in the workplace with 21% of managers reporting a decline in their productivity and 35% admitting to increased levels of irritability at work. Reflecting the growing importance of achieving a work-life balance, 48% of managers also say that travelling difficulties affect family commitments such as reading bedtime stories to children. In the retail environment 18% of managers admit to resenting delays as a cause for employee lateness, compared to only 5% in public administration. According to Petra Cook, head of policy at the Chartered Management Institute, the findings of the survey suggest that managers are determined to cope with the pressures of their daily commute. However, to reduce stress employers may wish to consider allowing staff to work from home occasionally or to adjust their hours, where practical.


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