From Unique to Universal

Jablokov, Igor
June 2004
Bank Technology News;Jun2004, Vol. 17 Issue 6, p56
Trade Publication
Reports on the growth of speech technology. Key factors contributing to the growth; Return on investment in speech technologies; Benefits of integrating the call center with the rest of the organization's infrastructure; Auto-agents' handling of repetitive or simple queries; Advances in speech technology.


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