Sisk, Michael
June 2004
Bank Technology News;Jun2004, Vol. 17 Issue 6, p30
Trade Publication
Reports on Charter One and Valley National's use of S1 data management tools and other technologies to improve call handling, cut paperwork and reduce training of customer-service representatives. Charter One's offering of more personalized, relevant services to its customers; Royal Bank of Scotland's plan to acquire Charter One; Bank technologies used by Valley National.


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