A Case Study of Successful Patient Flow Methods: St. John's Hospital

Henderson, Diana; Dempsey, Christy; Appleby, Debra
June 2004
Frontiers of Health Services Management;Summer2004, Vol. 20 Issue 4, p25
Describes Springfield, Missouri-based St. John's Hospital's participation in the Institute for Healthcare Improvement IMPACT collaborative. Opportunity to improve patient flow and the delivery of patient care; Introduction of rapid-cycle improvement methodologies, variability-reduction strategies; Strategies to aid in planning for the expected.


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