Carriers aim to keep customers loyal, happy with flexible rate plans

Meyer, Dan
May 2004
RCR Wireless News;5/10/2004, Vol. 23 Issue 19, p1
Trade Publication
Reports on the launch of overage protection rate plans by U.S. wireless carriers Sprint PCS and Nextel Communications Inc. in May 2004. Comparison of the Sprint Fair & Flexible plan with its traditional Free & Clear plan; Percentage of complaints filed in 2003 which involved billing problems; Impact of Nextel's Flex Plans on the company's revenue.


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