TITLE

A NURSE LED OPEN ACCESS SERVICE FOR PATIENTS WITH INFLAMMATORY BOWEL DISEASE IMPROVES PATIENT CARE IN A DISTRICT GENERAL HOSPITAL

PUB. DATE
April 2004
SOURCE
Gut;Apr2004 Supplement 3, Vol. 53, pA109
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
A telephone helpline was established to enable direct referral from general practitioners and patients, and to provide an information resource. A 6 month audit revealed that a total of 222 patients contacted the open access service. 71 patients contacted with a new exacerbation or refractory disease. Of these 66 were referred to clinic and were seen within five working days compared to a mean of 8 weeks beforehand. All patients used the service appropriately. Patient evaluation groups reinforced increased satisfaction with the service, improvement in patient education, feelings of well being and quality of life.
ACCESSION #
13219241

 

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