TITLE

A PROSPECTIVE AUDIT OF A 24 HOUR NURSE LED TELEPHONE HELPLINE SERVICE FOR GASTROENTEROLOGY PATIENTS

AUTHOR(S)
Thomson, A.; Younge, L.; Vicary, R.; Wang, V. S.
PUB. DATE
April 2004
SOURCE
Gut;Apr2004 Supplement 3, Vol. 53, pA38
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
This article focuses on a study related to a prospective audit of a 24 hour nurse led telephone helpline service for gastroenterology patients. Patients with chronic gastroenterological conditions often have concerns and queries that may require medical input. These patients may have to wait to be seen in the outpatient clinic. A 24 hour telephone helpline service can improve access for patients to advice and support. This can be effectively managed by a nurse specialist. The majority of coils are resolved with advice alone, presumably leading to a reduced clinic attendance.
ACCESSION #
13218961

 

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