A PROSPECTIVE AUDIT OF A 24 HOUR NURSE LED TELEPHONE HELPLINE SERVICE FOR GASTROENTEROLOGY PATIENTS
- Nurses offer phone advice. // Australian Nursing Journal;Nov2003, Vol. 11 Issue 5, p9
Announces a telephone triage service where nurses will offer advice in Hobart, Tasmania. Aim of the initiative; Benefits of the role to nurses; Plans for the implementation of the service.
- No more hang ups. // Emergency Nurse;Sep2005, Vol. 13 Issue 5, p2
Reports on the improvements in the NHS24, a nurse-led telephone helpline in Scotland. Confidence of nursing leaders in the helpline; Introduction of a shift system; Establishment of small centers to enable the employment of nurses from a wider geographical area.
- Calls for targeted NHS24 recruitment. // Emergency Nurse;Jul2005, Vol. 13 Issue 4, p3
Reports on the recruitment campaign launched by nursing unions in Scotland to support the Scottish National Health Service 24 (NHS24), a nurse-led helpline. Issue on poor management and insufficient piloting at NHS24; Concern of the Scottish Executive on the call-back system of the helpline;...
- Call handling key to success, says first co-op in link-up. // Pulse;4/21/2003, Vol. 63 Issue 16, p4
Focuses on the importance of call handling proficiency to the success of the NHS Direct medical emergency hotline in Great Britain. Reference to the views of doctor Mark Davies on NHS Direct; Integration of the hotline with general practitioner associations; Role of call-handlers in filtering...
- In brief. // Emergency Nurse;Sep2009, Vol. 17 Issue 5, p5
This section offers news briefs related to emergency nursing in Great Britain as of September 2009. The National Institute for Health and Clinical Excellence is planning to create a voluntary quality care standards which will cover diseases such as stroke and dementia. Data from the telephone...
- Dial Up Free Health Advice. L. S. // Prevention;Mar2011, Vol. 63 Issue 3, p16
The article relates the use of 24-hour nurses hotlines for non-urgent medical questions.
- Climbdown over NHS Direct deadline. Hairon, Nerys // Pulse;4/21/2003, Vol. 63 Issue 16, p4
Reports on the postponement of the implementation of the NHS Direct medical emergency hotline in Great Britain. Integration of the hotline with all general practitioner out-of-hours providers; Factors causing the postponement; Plans to fast-track any caller likely to need face-to-face consultation.
- GPs disengaged from NHS 111. // GP: General Practitioner;2/1/2012, p13
The article reports that according to a survey by NHS Alliance, general practitioner (GP) commissioners were not involved in the development of NHS 111 services. NHS 111 is a hotline for patients with urgent, non life threatening health problems It is being set up as an alternative to 999, but...
- Georgia Hotline Brings All-Hours Help to Mental Health. Chavers, Mikel // State News (Council of State Governments);Nov/Dec2008, Vol. 51 Issue 10, p21
The article features the Georgia Crisis and Access Line, a special hotline created by Georgia's Division of Mental Health, Developmental Disabilities and Addictive Diseases aimed at serving mental health customers. The service, which is one of eight national winners of a Council of State...