TITLE

IMPROVED PATIENT ACCESS TO LOWER GI SERVICES IN A DISTRICT GENERAL HOSPITAL: THE RESULTS OF SERVICE RE-DESIGN

AUTHOR(S)
Mannion, M.; Freak, L.; Michie, H.; Moriarty, K. J.; Lipscomb, G. R.
PUB. DATE
April 2004
SOURCE
Gut;Apr2004 Supplement 3, Vol. 53, pA34
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
This article focuses on a study that explores improved patient access to lower GI services in a district general hospital in Great Britain. To improve patient access to lower GI services in a busy district general hospital rectal clinic by service re-design. Patient feedback by walk-throughs, questionnaires, and locus groups led to simplified patient information leaflets and a better understanding of the process. A multidisciplinary approach to service re-design can improve the efficiency and effectiveness of outpatient services.
ACCESSION #
13218946

 

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