TITLE

Undercover assignment

AUTHOR(S)
Hemsley, Steve
PUB. DATE
May 1998
SOURCE
Cabinet Maker;05/29/98, Issue 5090, p11
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Reports on the outcome of an undercover shopping assignment to determine how well a store's staff are performing in Great Britain. Best practice; Employee guidelines; Customer reaction.
ACCESSION #
1313344

 

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