TITLE

'Brush up on sales'

PUB. DATE
April 2004
SOURCE
Travel Weekly: The Choice of Travel Professionals;4/26/2004, Issue 1715, p3
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Advantage agents are losing business by failing to perform basic sales practices correctly, a new study has revealed. Research unveiled at its conference in Kuala Lumpur, Malaysia showed many just do not have what it takes to win customers. On the positive side, the majority of agents approached by a mystery shopper were upbeat and chatty. The mixed picture emerged during telephone research commissioned by Advantage head office and carried out by benchmarking analyst BPA.
ACCESSION #
13127694

 

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