Novell eases pricing for Linux support

McMillan, Robert
May 2004
Network World;5/17/2004, Vol. 21 Issue 20, p21
Trade Publication
Novell has introduced a new pricing model for its SuSE Enterprise Linux operating system that lets customers pay a lower flat rate for Linux support. The new support offerings give Novell's customers an alternative to its existing per-system support contracts, and could make life easier for Linux users who have been critical of the per-system and per-processor support offerings of Novell and is rival Red Hat. Users have complained that the two companies support licensing plans violate the open source spirit of Linux because they do not let customers make copies of Novell's SuSE Linux Enterprise Server or Red Hat's Enterprise Linux without paying additional support fees and because they allow for software audits that can involve hefty penalties.


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