E-Channels are a Hit, But Paper Still Plays a Big Role

Marksbury, David
May 2004
Bank Technology News;May2004, Vol. 17 Issue 5, p45
Trade Publication
Compares the business convenience provided by electronic services and paper-based communications in banking and business. Increase in contact points such as electronic mail and automated teller machines; Importance of personal interaction and individualized information; Delivery of consistent and relevant messages to customers.


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