TITLE

Lessons from the Dark Side Avoiding Mistakes in Overseas Outsourcing

AUTHOR(S)
Krebsbach, Karen
PUB. DATE
May 2004
SOURCE
Bank Technology News;May2004, Vol. 17 Issue 5, p30
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Reports on the amount spent by U.S. financial institutions on information technology offshore outsourcing in 2003. Financial services' offshore of call centers, software design, telemarketing, information technology maintenance and accounting services; Capital One's cancellation of its telemarketing contract with India-based Wiper Spectra; Need for banks to keep cost-savings expectations low.
ACCESSION #
13122634

 

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