Interactive IP Telephone Capabilities

May 2004
Business Communications Review;May2004, Vol. 34 Issue 5, p58
Trade Publication
While network and administrative savings were the initial drivers for Internet Protocol telephony systems, the ability to deliver new features and support personal productivity applications via an Internet Protocol telephone's interactive screen display is one of the true benefits of the new technology for enterprise communications systems. Customers are discovering that the new applications capabilities enabled through these new information appliances provide equal, if not more, benefit than the initial cost savings model used to justify an Internet Protocol-Private Branch Exchange implementation. It is necessary for customers to more carefully address the capabilities of IP telephones in their request for proposals (RFP), particularly sophisticated browser-like features and functions. Toward that end, the author of this article sought responses to a hypothetical RFP, and received responses from several vendors.


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