Can Voice Recognition Answer The Call?

Rockwell, Mark
May 2004
Wireless Week;5/1/2004, Vol. 10 Issue 10, p21
Trade Publication
Discusses the issues encountered by speech recognition technology in relation to customer care applications. Reasons of customer care services for considering other options for call reduction; Advantages and disadvantages of the speech recognition technology; Opinion of wireless carriers on the implementation of the technology; Factors that influence wireless carriers to take a precautionary approach for the new technology; Applicability of voice recognition in basic information collection.


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