TITLE

Gift wrap those complaints

AUTHOR(S)
Barlow, Janelle
PUB. DATE
November 1998
SOURCE
Sell!ng;Nov98, Vol. 6 Issue 4, p1
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Features the process for handling customer complaints as gifts. Words of thanks; Appreciation; Apology; Quick response; Customer feedback; Proper information; Customer satisfaction.
ACCESSION #
1300066

 

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