VoIP Driving Benefits for Customer Care Providers

Dundon, Kevin
May 2004
CRM Magazine;May2004, Vol. 8 Issue 5, p33
Trade Publication
Discusses the benefits provided by voice over Internet Protocol (VoIP) for customer care providers. Benefits of the IP Voice revolution for contact centers; Substantial savings that can be derived with VoIP; Possibility of true integration between computing and telephony systems with VoIP.


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