TITLE

VoIP Driving Benefits for Customer Care Providers

AUTHOR(S)
Dundon, Kevin
PUB. DATE
May 2004
SOURCE
CRM Magazine;May2004, Vol. 8 Issue 5, p33
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Discusses the benefits provided by voice over Internet Protocol (VoIP) for customer care providers. Benefits of the IP Voice revolution for contact centers; Substantial savings that can be derived with VoIP; Possibility of true integration between computing and telephony systems with VoIP.
ACCESSION #
12980881

 

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