Erdly, Marvin; Chatterjee, Amitava
April 2004
Hospitality Upgrade;Spring2004, p126
Trade Publication
Part II. Examines the technology that powers self service and makes it the least cost, and often preferred, channel of guest interaction. Review of the application architecture model that is essential to drive adoption across the country and to increase the overall value proposition; Self-service client application; Self-service transaction server; Middleware that allows distributed applications to communicated with each other.


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