TITLE

PART 2: QUALITY MANAGEMENT SYSTEMS

AUTHOR(S)
Griswold, Geoff
PUB. DATE
April 2004
SOURCE
Hospitality Upgrade;Spring2004, p110
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Part II. Provides information on quality management systems in the hospitality industry which include applications such as guest comment tracking, incident reports and tracking the guest's experience. Inclusion of modules for guest recognition, enhanced marketing through the customer relationship management approach, room quality inspections and process improvement; Suppliers that are major players in the quality management systems market.
ACCESSION #
12847848

 

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