Griswold, Geoff
April 2004
Hospitality Upgrade;Spring2004, p110
Trade Publication
Part II. Provides information on quality management systems in the hospitality industry which include applications such as guest comment tracking, incident reports and tracking the guest's experience. Inclusion of modules for guest recognition, enhanced marketing through the customer relationship management approach, room quality inspections and process improvement; Suppliers that are major players in the quality management systems market.


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