Is there cause for complaint?
- Views. Morgan, Michael // Cabinet Maker;7/14/2006, Issue 5496, p9
The article presents the author's views on consumer complaints pertaining to the furniture industry and trade. Home maintenance, home improvements and furniture are three most complained about goods. The government scrutiny of Great Britain is already focusing on the furniture sector. With time,...
- Can we have some quality control? Smith, Nick // Cabinet Maker;05/21/99, Issue 5139, p4
Reports on the high level of damaged goods in the furniture trade in Great Britain characterized by the growing number of customer complaint forms. Consumers' preferred manner of spending their income; Perceptions on furniture purchasing; Suggestions on how to enhance the trade; Lack of quality...
- Your questions answered. // Cabinet Maker;03/23/2001, Issue 5230, p6
Answers queries about particular problems of furniture retailers in Great Britain. Consumer complaints; Contract terms and conditions.
- Furniture third in complaint list survey. // Cabinet Maker;4/7/2006, Issue 5482, p6
The article reports on the finding that customer service by furniture retailers is the third worst according to a survey of consumer complaints in Great Britain. The complaints were mostly about defective furniture and substandard service. The Furniture Industry Research Association argued that...
- Retailers need to jump on complaints. Pamben, Deven // Cabinet Maker;9/29/2006, Issue 5507, p3
The article reports on the reprimand of the British Furniture Confederation towards furniture retailers for failing to act quickly and appropriately on the complaints of consumers in Great Britain. It was revealed that 6.79 percent of consumers complain to Consumer Direct about furniture. The...
- Views. Kay, Martin // Cabinet Maker;7/8/2005, Issue 5446, p9
Comments on the disadvantage of not informing senior executives about the complaints received by their companies. Importance of allowing the top people of the company to know the truth of the complaints; Responsibility of every member of an organization to provide a great product and services;...
- KPMG faces violence at Courts. Nixon, Alice // Accountancy;Jan2005, Vol. 135 Issue 1337, p12
Reports on the reaction of the customers of furniture retailer Courts to the loss of their deposits on pre-ordered goods as of January 2005. Damages caused by the customers to the properties of the store; Number of Courts stores to be sold by the Big Four firm; Factors which contributed to the...
- Thanks for nothing. Marks, Jennifer // Home Textiles Today;5/31/2004, Vol. 25 Issue 38, p16
Provides insights on textile products that do not hold up as promised in exchange for sharp prices. Complaints of bleeding fabrics, permanent wrinkles or lumping; Presence of customer reviews that provide comments at target.com.
- Sellers beware. Morgan, Michael // Cabinet Maker;8/5/2005, Issue 5450, p19
Provides tips for sellers on how to deal with consumer complaints. Satisfactory quality of a product; Rights of the shoppers; Importance of communication to reduce complaints.