Business Performance Management Systems

Corbitt, Terry
March 2004
Management Services;Mar2004, Vol. 48 Issue 3, p22
Academic Journal
This article offers information on business performance management (BPM) systems. The systems are designed to link the operational data with top-level planning, monitoring and reporting. BPM enables operational information to be fed into strategic planning, scenario testing and forecasting. It also enables companies to benchmark performance against competitors. Although it depends much on technology, effective BPM is not only a question of software. There are packages that claim to do all things but information technology always comes second to strategy management and processes. A good BPM system should do several things. First, it must plan and measure things that drive value. Second, it must align processes for planning, budgeting, forecasting and reporting in order to formulate, communicate and monitor strategy. Third, it must give people an incentive to do the right things and exploit the technology. Cartesis director John Taylor said the software element of BPM is small, unlike enterprise resource planning systems which are largely software. BPM often involves changing the way in which the head office interacts with local offices and subsidiaries. There is usually some process change involved and that is where many of the benefits emerge.


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