Customer Value: Applying the First Principle of Lean
- Ethics and the purchaser. Hurst, Rosey // Supply Management;3/2/2006, Vol. 11 Issue 5, p17
The article comments on the trend in ethical supply chain issues as a key factor in purchasing decision. The shift of consumers to ethical issues presents purchasers with several challenges. Purchasers need to develop the core competencies of supply chain professionals to incorporate ethical...
- NHS Supply Chain appoints Jaywing. // Data Strategy;Jul/Aug2008, Vol. 3 Issue 10, p5
The article offers information on the appointment of Jaywing by the British National Health Service Supply Chain (NHSSC) to help refine its sales and marketing communications. The appointment reportedly involves segmenting detailed transactional data collected by the agency regarding purchasing...
- Panic buying. John, Geraint // Supply Management;12/16/2004, Vol. 9 Issue 25, p4
Comments on the shopping habits of consumers in Great Britain during the Christmas season of 2004. Last-minute shopping; Growing popularity of Internet shopping; Increasingly local-versus-global-sourcing debate faced by many in the purchasing community.
- ASNs Pick Up the Pace for Supply Chains. STOUT, JEFF // Food Logistics;May2013, Issue 146, p20
The article discusses the use of advance ship notices (ASN) in supply chain management. The ASN is an electronic communication issued by a vendor or supplier advising customers that a shipment has been created against a purchase order (P.O.). ASNs provide basic information about the order at...
- Out with rules, in with invention. Hewitt, David // Supply Management;3/4/2004, Vol. 9 Issue 5, p20
Looks on post-modern purchasing in Great Britain. Customer-focused purchasing; Treatment of purchasing as a business operating in an internal market with real products, customers and service levels; Supply chain management. INSET: Shoe maker puts its best foot forward, by Steve Smethurst..
- Be a top flight customer. Morrisey, Helen // Supply Management;8/24/2006, Vol. 11 Issue 17, p30
The article focuses on how suppliers rate their customers. Suppliers assess buyers in four ways namely core, development, exploitable and nuisance. Customers need to provide regular, realistic forecasts of what they require their suppliers to help them plan ahead. This can help the customer gain...
- Reports and events. // Supply Management;Nov2013, Vol. 18 Issue 11, p51
The article presents information on several events related to supply chain including a conference on innovation in public procurement in Poland, the Supply Chain Event 2013 in France, and the Consumer Goods Supply Chain Officer Summit 2013 in China.
- Soapbox. Mayers, Mike // Supply Management;May2012, p20
The author suggests buyers in the supply chain sector to consider their bedside manner when making a procurement. He refers to credibility, trust and an excellent delivery method for tough information as good bedside manners that a supplier must build to gain a positive status among their...
- Tearing-Out-Your-Hair Time. Buckley Jr., William F. // National Review;5/19/1997, Vol. 49 Issue 9, p63
The article comments on some of the concerns of consumers in the U.S. as of May 1997. According to the author, everyone has a bitter memory with regards to availing the services offered by a company and when voicing complaints to companies and their services. As an example, the author cited the...