Wachovia's Giving Its Back End Front-Line Attention

Adams, John
February 2004
Bank Technology News;Feb2004, Vol. 17 Issue 2, p23
Trade Publication
Reports on Wachovia Bank NA's implementation of a Microsoft-based solution from ARGO data systems that integrates with several back-end systems to provide a comprehensive view of each customer relationship. Challenges facing companies when it comes to quickly responding to consumer requests; Benefits of the system.


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