Human error, not software, the main cause of network failure

Saran, Cliff
February 2004
Computer Weekly;2/10/2004, p22
Trade Publication
Most computer network failures are caused by operations' administration errors. Unauthorised changes or errors in configuration files are the primary reason for networks failing, networking experts warned this week. Stan Hulme, group information technology manager at retail insurance broker and financial services company Bland Bankart, said, "Human error is now the primary cause of network downtime, whether or not the industry is prepared to admit it." Alan Lawson, research analyst at Butler Group, said the problem of network errors was due to the complexity of modern networks, which need to balance quality of service between several applications.


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