Companies Learn Slowly from IVR Mistakes: Prompts that leave customers screaming rather than satisfied are still too common

Korzeniowski, Paul
December 2017
Speech Technology Magazine;Winter2017, Vol. 22 Issue 4, p24
No abstract available.


Related Articles

  • Here Comes Windows 9's Killer App. Elgan, Mike // Baseline;9/18/2014, p2 

    The article discusses the impact of the integration of the Microsoft software Cortana in its Windows 9 to be publicly unveiled on September 20, 2014 in San Francisco, California. Topics discussed include the mainstream virtual assistant features Apple's Siri and Google's Google Now which are...

  • The Internet Of Things. Bachman, Katy // Adweek;1/6/2014, Vol. 55 Issue 1, p16 

    The article examines the Internet of Things (IOT), household appliances and other products with intelligent control systems and remote sensors which are connected to broadband communication systems. The use of IOT in home automation, automobiles and physical fitness and health care is examined....

  • Jacada's Visual IVR Eases Customer Pain. Masterson, Michele // Speech Technology Magazine;Fall2014, Vol. 19 Issue 3, p34 

    The article previews the Jacada Mobile Agent for smartphones, and the Visual IVR Plus, a menu-driven interface across mobile and Web channel via the interactive voice response (IVR) system, from Jacada Ltd.

  • A Message About Speech. Greengard, Samuel // Baseline;8/24/2016, p1 

    The article discusses the growing popularity of voice user interfaces and speech recognition systems. Topics covered include prediction that voice tools will soon be embedded in almost every system that people use, the popularity of the intelligent personal assistants Siri of Apple Inc., Google...

  • Cortana vs. Google Now: Picking the Best Assistant for Android Users. Reisinger, Don // eWeek;8/11/2015, p1 

    The article offers information intelligent personal assistant software Google Now from Google, and Cortana from Microsoft.

  • Why Your Digital Virtual Assistants Will Need a Virtual Manager. Elgan, Mike // eWeek;1/31/2016, p1 

    The article focuses on digital virtual assistants. Topics discussed include digital assistants like Google Now and Siri from technology company Apple, business benefit for big companies to create highly complex virtual assistants, companies relying on cost and complexity of their products to...

  • Ask Cortana Anything. CHACOS, BRAD // PCWorld;Jul2014, Vol. 32 Issue 7, p108 

    The article presents question and answers with the Windows Phone 8.1 software's digital assistant titled Cortana on topics including where the name for the digital assistant came from, the digital assistant for Apple phones Siri, and jokes about hipsters.

  • PROMISE OF ARTIFICIAL INTELLIGENCE (Al).  // Intermedia (0309118X);Oct2016, Vol. 44 Issue 3, p26 

    The article discusses applications of artificial intelligence in digital personal assistants, autonomous vehicles and natural language processing and also mentions its implications which include attitudes and policy on data sharing.

  • Using VC101 to Optimize Customer Service Experience.  // CRM Magazine;Jul2013, Vol. 17 Issue 7, p11 

    The article discusses the application of Virtual Customer 101 (VC101) from IQ Services, a protocol for evaluating customer service experience. It notes that VC101 offers the intelligence needed to test, measure, and meet customer service experience objectives. It adds that the system works by...

  • VIRTUAL ASSISTANTS ENTER THE ENTERPRISE. Aquino, Judith // CRM Magazine;Dec2012, Vol. 16 Issue 12, p30 

    The article reviews several speech-enabled personal virtual assistant Lexee, Sophia, and Nuance Interactive Natural Assistant (NINA) mobile device application software from Nuance Communications Inc.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics