TITLE

Phone systems aid quality assurance

AUTHOR(S)
Attrino, Tony
PUB. DATE
October 1998
SOURCE
National Underwriter / Life & Health Financial Services;10/26/98, Vol. 102 Issue 43, p11
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Discusses the advantages of the computer telephony integration to insurers and their customers. Quality assurance monitoring; Setting up of schedules to record calls; Ability to review a paperless transaction with digital photos of accidents.
ACCESSION #
1252703

 

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